6 Things Homebuyers Regret Not Asking Their Builder (And How to Avoid Them)

Building a new home is exciting, but it’s also filled with decisions you may not realize matter until after move-in day.

At Richmond Homes, we’ve seen firsthand what kinds of questions local homebuyers in Coastal NC often forget to ask, only to wish they had.

Whether you’re building in Wilmington, Leland, Southport, or Hampstead, asking these six questions now can save you from future surprises, delays, and extra costs.

1. “What Exactly Is Included in the Base Price?”

One of the biggest shocks for first-time builders is how different the model home is from what’s included in a standard build.

Features often not included in the base price:

• Upgraded countertops, cabinets, or tile
• Hardwood or luxury vinyl plank flooring
• Crown molding, trim, or built-in shelving
• Landscaping, irrigation, or fencing
• Glass shower enclosures or custom lighting

How to avoid regret: Ask for a complete spec sheet detailing what’s standard. Review the upgrade list with pricing before selections. Some upgrades—like flooring or lighting—are much more cost-effective to install during construction.

2. “How Customizable Are the Floor Plans?”

Some builders offer fixed floor plans with no room for adjustments. At Richmond Homes, we build around your life, not just a template.

What to ask:

• Can I move or remove interior walls?
• Can the kitchen or bathroom layout be adjusted?
• Are custom options available for aging-in-place or multigenerational needs?
• Can I add storage, flex rooms, or outdoor living spaces?

Unlike rigid national builders, Richmond Homes offers flexible customization options to suit your lifestyle—whether that means home offices, walk-in pantries, or an in-law suite.

3. “How Will My Lot Impact the Final Design and Cost?”

In coastal North Carolina, your lot matters just as much as your floor plan.

Questions to consider:

• Will the plan fit on my lot with required setbacks?
• Will I need grading, fill, or retaining walls?
• Can I orient the home for sun, privacy, or views?
• Is my lot in a flood zone or environmentally protected area?

Floodplain and wetland issues can mean additional expenses like:

• Elevation certificates
• Raised foundations
• Drainage and site prep work
• Special permits

See how Richmond’s design packages help you build your way. Our team reviews lot placement, sun exposure, and long-term drainage to help you make smart land decisions from the start.

4. “What Are the Energy Efficiency Standards and Options?”

Don’t assume your home is energy-efficient just because it’s new.

Ask about:

• Window insulation (low-E coatings, double-pane)
• Attic and wall insulation
• HVAC system ratings and duct sealing
• Smart thermostat installation
• Tankless water heater vs. standard

At Richmond Homes, we recommend options that balance comfort and efficiency, not just what’s required by code. We help you reduce long-term costs while building smarter.

Learn why energy efficiency matters and how your home can stay up to date with this information from Energy.gov. 

5. “What’s Covered Under the Warranty and What Isn’t?”

Warranties vary by builder and by component and not everything is covered as long as you think.

Typical coverage includes:

• 1-year workmanship (walls, flooring, finishes)
• 2-year systems (plumbing, HVAC, electrical)
• 10-year structural (foundation, framing)

What may not be covered:

• Cosmetic touch-ups after move-in
• Landscaping or grading
• Appliances (often under manufacturer warranty only)

Ask for a written warranty booklet and make sure you understand:

• What’s covered and what’s not
• Who handles service calls
• How long you have to submit repair requests

This Homeowner’s Warranty Guide from the Federal Trade Commission outlines what to look for in warranties in 2025.

6. “How Will We Communicate During the Build?”

Miscommunication is one of the most common (and frustrating) parts of building a home. It doesn’t have to be.

Ask upfront:

• Who is my main point of contact during the build?
• How often will I get updates?
• Will I be invited to walkthroughs during key milestones?

At Richmond Homes, we use BuilderTrend, a secure client portal that allows you to:

• View project timelines and progress photos
• Receive milestone updates
• Send and receive messages
• Review selections and change orders

Let’s talk about building your home the right way—from day one.

Building a Home Shouldn’t Come with Regrets

Homebuilding should feel exciting, not overwhelming.

By asking the right questions from the start and partnering with a builder who values transparency, you set yourself up for a smoother experience, fewer surprises, and a home that works for your life.

At Richmond Homes, we serve homeowners across Brunswick County, New Hanover County, and Pender County, including Wilmington, Southport, Leland, and Hampstead. Whether you’re building your first home or your forever home, we’re here to guide you through every detail with care, communication, and clarity.

Ready to start designing? Contact us and let’s build smart together.